Reference

How merah44 Handles Your Personal Information

This Privacy Policy explains exactly what data merah44 collects when you open an account, make a deposit via Touch 'n Go eWallet, Boost, or GrabPay, and use our lobby — and how we keep that data secure.

Account data protectionLocal payment privacyYour data rights explainedClear retention policyDirect contact for requests

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PRIVACY CONTACT

Reach Us About Your Privacy

You can submit a data access request, correction request, or deletion request directly through our support channels. Our team handles privacy-related queries separately from general account help, so name your request clearly when you get in touch. Players in Subang Jaya and Klang reach our support team through the same channels — no separate line needed.

Team online

Live Chat

Start a live chat session from any page on merah44. Identify your query as a privacy or data request so the right team picks it up without delay.

Email Support

Send your data access or correction request by email. Include your registered account email so we can verify your identity before making any changes to your record.

Account Settings

Some data updates — like your contact number or linked e-wallet — can be adjusted directly inside your account settings without contacting support at all.

What Data We Collect and Why

merah44 Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

When you create an account with merah44, we collect the details you provide during registration — your name, email address, and contact number. When you fund your account using Touch 'n Go eWallet, Boost, or GrabPay, we record transaction references so we can match your deposit

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to your wallet and resolve any discrepancy quickly. We also collect device and session data — browser type, IP address, and session timestamps — to detect unauthorised access and keep your account secure. We do not sell your personal data to third parties. Data shared with
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payment processors, such as those handling DuitNow or FPX transfers, is limited strictly to what is needed to complete your transaction. Cookies on our platform track session state and your lobby preferences — not your browsing on other sites. You may adjust cookie preferences in your
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account settings. Our data practices apply to users in Malaysia where access is permitted under local law. If you believe your data has been handled incorrectly, you have the right to raise a formal objection through the contact paths listed on this page.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

DATA PRACTICES

How We Protect and Manage Your Information

Data security at merah44 runs across four areas: how we store account credentials, how we handle payment data from wallets like Boost and GrabPay, how long we keep your records, and how you can request changes. Each area has a defined process — not a vague promise.

Account Security

Your password is stored using one-way encryption. We also apply OTP verification on login from new devices, so an unfamiliar phone or browser triggers an extra check before access is granted.

Payment Data Handling

Transaction references from Touch 'n Go eWallet, Boost, and GrabPay deposits are stored only long enough to reconcile your account balance and meet our audit obligations — then archived, not deleted outright.

Retention Period

We keep account data for as long as your account is active and for a defined period after closure, as required under applicable law. You may request a summary of what we hold at any time.

Cookies and Session Tracking

Session cookies keep you logged in during a single visit. Preference cookies remember your lobby layout between sessions. Neither type tracks your activity outside merah44.

Common Questions About Your Privacy at merah44

These are the questions our support team gets asked most often about how we handle account data, payment records, and user rights. If your question is not here, reach out via live chat and ask specifically about privacy.

We collect your name, email address, contact number, and device information at registration. Payment references from Touch 'n Go eWallet, Boost, or GrabPay are recorded when you make a deposit.

Yes. Send a data access request via email or live chat using your registered account email. We verify your identity first, then provide a summary of the data we hold within a reasonable timeframe.

We share data only with payment processors — such as those handling DuitNow or FPX transfers — and only the minimum required to complete your transaction. We do not sell personal data.

Submit a correction or deletion request through live chat or email. Include your account email for identity verification. Some fields can also be updated directly in your account settings without contacting us.

We retain data for a defined period after account closure, as required under applicable law. Once that period ends, your record is removed from active systems. You can ask for the specific timeframe via support.

We use session cookies for login state and preference cookies for lobby layout. Neither tracks you outside our site. You can adjust cookie settings from your account preferences page at any time.

Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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How merah44 Handles Your Personal Information

Reach Us About Your Privacy

Live Chat

Email Support

Account Settings

How We Protect and Manage Your Information

Account Security

Payment Data Handling

Retention Period

Cookies and Session Tracking

Common Questions About Your Privacy at merah44

01 What personal data does merah44 collect when I open an account?

02 Can I request a copy of all the data merah44 holds on me?

03 Does merah44 share my data with third parties?

04 How do I ask merah44 to correct or delete my personal information?

05 How long does merah44 keep my account data after I close my account?

06 What cookies does merah44 use and can I turn them off?

Privacy Policy

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